We ship to any address within the continental United States and Canada for FREE.

Delivery Time

When you place an order with EdenPURE, your delivery date will be based on the availability of your items.

Do you have questions about your order?

Our Customer Service department is available to give you answers through several methods:

Email:

custserv@edenpure.com

For all e-mail correspondence, please include your name, complete billing address and telephone number.

Phone: 1-800-895-0008

Customer Service Hours:

Sunday: CLOSED
Monday-Friday: 8:00 AM - 10:00 PM
Saturday: 8:00 AM - 6:00 PM

Returns:

60-day Satisfaction Guarantee. For the first 60 days after your purchase, if you're not happy for any reason with what you bought, simply return it to us with your Proof of Purchase. We will send you a complete refund of the purchase price or replacement product, whichever you prefer. One-year Parts and Labour guarantee. There are no questions, or strings attached.

We offer a 365-day guarantee against defects with the product.

*The EdenPURE® Personal Heater has a 3-year Manufacturer’s Warranty and the EdenPURE® US1000 has a 5-year Manufacturer’s Warranty.

We always use encryption technology that is standard in the industry when receiving and transferring consumer information exchanged with our sites.